Shipping Policy

IMPORTANT NOTICE ABOUT SHIPPING TIMES:
Due to the global pandemic surrounding the COVID-19 virus, shipping and manufacturing services across the world have slowed down, creating a delay in how fast your package may arrive. Currently, most customers are receiving their package within 4  to 8 weeks.

Please see the link below to track your package but keep in mind that international tracking information is often delayed until it enters the postal system of your country (USPS, Australia Mail, etc.).

IMPORTANT NOTICE REGARDING THE COVID-19 VIRUS:
The virus can only survive hours to days on a variety of surfaces. Since our packages spend a couple weeks in transit, the chance is very minimal that the INSIDE of your package has live COVID-19 germs.

If you are concerned about contamination, we recommend placing your package in a "quarantine area" of your home for another week, taking care to wash your hands afterwards in case of active COVID-19 germs on the outside of the parcel.

NOTICE ABOUT PAYPAL PAYMENTS:
We understand the concern you may have when your package doesn't arrive on time and we would like to assure you that we are not scamming you! Please contact us before placing a dispute with PayPal so that we can work to resolve the problem with you. We have had many customers file PayPal disputes without ever contacting us and this really hurts the company and our future ability to accept PayPal payments. So please, contact us first and we promise to work with you to resolve the problem. We love our customers and want to keep them happy---without you all, we wouldn't have a business, so thank you!

Free shipping to the USA on all orders with international shipping starting at a flate rate of $5 USD

APPROXIMATE SHIPPING TIMES:
USA
: 9-20 days
CAN: 16-20 days
UK & Ireland: 20-40 days
Australia: 13-20 days
Belgium: 20-35 days
Denmark: 20-35 days
Spain: 12-15 days
Netherlands: 12-15 days
Germany: 20-35 days
France: 14-17 days
Italy: 20-35 days
Romania: 28-51 days

 



These are the standard shipping times for the ePacket shipping method, which includes a tracking code. Although the times listed are long, many buyers have received their goods in as little as 7 days, with most averaging about 2 weeks

Tracking via  PARCELSAPP.com

DAMAGE IN TRANSIT:
If you receive an item that appears to have been damaged during shipping please take pictures of the outside and inside packaging that shows damage and send those photos to us at help@artfuldiamonds.com with your order number and any other information you have. We will do everything we can to make it right!

 

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